Republican Eagle FAQ
  Here are answers to some frequently asked questions
  o General
  o Subscription
  o Electronic Edition
 
General
Q: How can I contact the Republican Eagle?
Visit "Contact Us" link for more information.

Q: What if I forget my password?
If you forget your password, please go to Forgot Password

Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
 If you experience a problem navigating our sites, please email hhoward@republican-eagle.com describing it in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a late or missing newspaper
o Report missing or damaged sections
o Suspend and restart delivery of the newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
 
Subscription
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Temp Starts & Stops" to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of the Republican Eagle. To donate your vacation copies, proceed to "Temp Starts & Stops" and choose the NIE donation option.

Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "How Are We Doing?" if your newspaper has not arrived or if your newspaper has missing or damaged sections. If you would like a redelivery, call us at 1-800-535-1660. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at hhoward@republican-eagle.com. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Customer Service department by calling 1-800-535-1660 or by email at hhoward@republican-eagle.com.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.

Q: Where can I purchase another subscription?
You can purchase these items by visiting the Add New Subscription Link on your main menu or the Not a Subscriber? Link on the Login page.
 
Electronic Edition

Q. What should I do if I am having difficulty logging in to the electronic edition?
1) If you have forgotten your username and password, click the link on the left side of the screen.
2) Username and password are case sensitive - check the caps lock.
3) We may not have your current phone number. Type in your email address and password instead of your phone number.
4 ) Your subscription may have expired. You can re-subscribe to the electronic edition by clicking on the Subscribe Now! button on the left side of the main page.

Q. I get an error message or the electronic edition page does not seem to load. What should I do?
Check that you are not running any popup killer, content control applications or personal firewalls. If you are, temporarily disable them and check again. Personal firewalls should be removed completely in order to conduct the test since some of them continue to work even if disabled (such as Zone Alarm).

Q. How do I select the largest print size for articles?
Articles open in a second window when you click on the headline. In the second window, click view and select quick view. Click view again and select largest.

Q. Why is there an empty box on the page of the electronic edition?
An advertiser has chosen not to place their ad in the electronic edition of Republican Eagle.

Q. How much does the electronic edition of the Republican Eagle cost?
A subscription to the electronic edition of the Republican Eagle is only $4.99 per month! A subscription gives you access to the electronic edition of the Republican Eagle everyday, and the ability to read up to seven days of back issues.

Q. What's the difference between the electronic edition of Republican Eagle and www.republican-eagle.com?
The electronic edition is a complete replica of the printed edition of The Republican Eagle. It includes all the same news, photos, classified ads, display ads, stocks quotes, box scores, and special sections as the printed edition. The electronic edition of the Republican Eagle is a subscriber-based service. Www.republican-eagle.com does not include all of the stories printed in the Republican Eagle each day.

Q. Are the Saturday advertising inserts available online?
At this time, advertising inserts are not available online.

Q. What do you do with the personal information collected when I sign up for the electronic edition?
Your personal information is for internal use only, and is NOT sold or shared with outside parties.